From Proactive Oversight to Enforcement: Real-World Lessons

The CMRAO's risk-based regulatory approach is designed to identify concerns early, support compliance, and protect condominium communities. Through proactive inspections and ongoing oversight, the CMRAO identifies emerging trends and areas where additional guidance may be needed. These insights have informed a series of practice guides covering financial management, procurement, conducting compliant meetings, and records management.

In this session, the CMRAO’s Deputy Registrar will share what the organization is seeing across the sector and explain how concerns progress from complaints to investigations and enforcement. Attendees will gain insight into common compliance issues, key lessons from the CMRAO’s regulatory activities, and the important role condominium managers and provider businesses play in identifying concerns and maintaining public confidence in the profession. Real-world examples will demonstrate how the CMRAO's risk-based approach supports compliance, addresses emerging risks, and strengthens consumer protection.